Samaki rods and reels are covered by a one-year warranty against manufacturing defects, for the original owner, from the date of purchase. Keep your receipt — you'll need it to claim.
How to claim. Take it back to the store you bought it from; they deal with us directly. For reels, you can also lodge a claim with us using the Reel Warranty/Repair Form, and we'll get back to you within 14 days.
What's covered: manufacturing defects — we'll repair or replace the faulty part free of charge.
What isn't: wear and tear, corrosion or damage from lack of maintenance, accidents, misuse, modifications or repairs by anyone other than us, and products bought from non-authorised or overseas sellers.
Postage. You pay to send the reel to us. If it's repaired or replaced under warranty, we cover the rest, including shipping it back to you. Sometimes it's simpler to send a part: if a handle's been lost, we'll quote you for one and post it once paid; if a part failed through a manufacturing fault, we'll post the replacement free.
Broke a rod yourself? Rods bought in the last 12 months may be eligible for our Expeditor Program.
This warranty is in addition to the guarantees our goods carry under the Australian Consumer Law.
Samaki Australia · info@samaki.com.au