Refund policy

This page covers gear bought from this website — our apparel and accessories. Rods, reels and lures are sold through tackle shops; if you bought yours in a store, that store looks after you first. Either way, email info@samaki.com.au and we'll help.

Changed your mind? You've got 14 days from the day your parcel arrives. Send it back unworn, tags on, in its original packaging, and we'll refund what you paid for it. You cover the postage back to us — use a tracked service so it doesn't go missing.

Something's wrong with it? If what turned up is faulty, damaged, not what you ordered, or never arrived, email us with your order number and a photo. We'll sort it with a repair, a replacement or a refund, and we'll cover the return postage. Refunds go back the way you paid.

Our goods come with guarantees that can't be excluded under the Australian Consumer Law; nothing here changes that. We're online Monday to Friday (excluding holidays), 9am to 4pm AEST, and we'll get back to you as soon as we can.